M & S

I am a coeliac and M & S’s stand on additives, salt and unexpected ingredients has been a godsend. As an example, now that they have Simply Food in train stations and motorway services, I can now get nutritious snacks on the move. I couldn’t before as most snacks are gluten-rich sandwiches and burgers.

I wrote to Stuart Rose about this and got a detailed letter from him explaining their policy.

Basically, they seem to be listening to their customers, whereas others in the retail sector are pushing a top-down policy, that may work in some less-health conscious parts of the country, but doesn’t in others.