James Miller

 

Thursday, November 03, 2005

 

Emergency Calls

The whole thing is a mess and doesn’t match the realities of the way we live now.

When you phone the police on a land line for non-emergencies you often phone the local number. I’ve done this recently twice over small incident and got a good response. But when you phone from a mobile, you will always dial 999 as you don’t have a phone book handy.

Interestingly, when we reported a found dog recently, the police were helpful, but it took them a couple of days to find the owner as he’d reported the loss at another station in Suffolk. As we live near to the Suffolk/Cambridge border it would seem logical that the database of incidents, should be national and fully searchable.

If companies like Ryanair and O2 can run efficient systems why can’t the police?

Perhaps, it’s because as a well-known journalist told me yesterday. The Police have two objectives with computer systems; to buy a system that works for them and one that no other police force has!

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