Three Cheers for BT
Everybody knocks
BT!
On Friday our fax line got so noisy it didn't work hardly at all, so I used
BT's web site to report a fault at about three in the afternoon. As it was not urgent a call back on Monday would have sufficed.
I was very surprised when I got a call about fifteen minutes later asking if I'd like the fault fixed on Saturday a.m. or p.m!
The van duly turned up at about 11:45 for a p.m. appointment and after ascertaining that it was a problem with the overhead lines in the lane, we had a decent line by about 1:30.
Not bad service at all!
Especially, when you bear in mind that we now have an excellent broadband service in a very rural area, some miles from the exchange.
So don't give up on that either!